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service guarantees

We consult closely with our client contacts to create bespoke service level agreements which are reviewed regularly.

Transparency and trust is key to developing long term partnerships and as such we would welcome an opportunity to discuss your requirements and consequently the service levels you should expect from us (or any other promotional handling and fulfilment company).
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service guarantees
 
As an absolute minimum Handling Matters (UK) currently offer:
 
Available before 8am - 6pm with 24 hour emergency contact.
 
Notification of goods arriving at our warehouse and full electronic management of stock thereafter.
 
Clear, concise quotations within 24 hours.
 
Dedicated and experienced account management teams.
 
Regular and ongoing service reviews to ensure service delivery and ongoing development of your account.
 
Comprehensive and clear reporting.
 
Flexible and measured quality control procedures.